Frequently Asked Questions
About Froste
1. What are Froste sunglasses?
Froste Sunglasses is a small, independent sunglasses business founded by Owen.
Froste was created to bring a luxury-inspired feel to sunglasses at a more affordable price. Inspired by Owen’s own extensive personal collection of sunglasses, Froste was created to make stylish, statement eyewear more accessible and bring more affordable sunglasses to a wider audience.
2. Do Froste sunglasses have the Froste logo?
At the moment, our sunglasses are clean and unbranded, giving them a simple and timeless look. However, adding Froste branding to the lenses is something we’re hoping to introduce in the future as the brand continues to grow.
3. Do Froste sunglasses come with a case?
At the moment, Froste sunglasses don’t come with a traditional case. We’re working towards having our own branded cases made in the future, but these things take time.
For now, every pair of Froste sunglasses comes with a free Froste branded protective pouch, helping to keep your sunglasses protected when they’re not being worn.
Sunglasses & Features
4. Do Froste sunglasses offer UV protection?
All Froste sunglasses that offer UV protection will have this clearly stated in the individual product description. We recommend checking the product description before purchasing for the specific details and features of each pair.
5. Are Froste sunglasses polarised?
Polarisation will be clearly stated in the individual product description for any Froste sunglasses that offer polarised lenses. We recommend checking the product description for the specific features of each pair.
6. What lens category are Froste sunglasses?
The lens category will be clearly stated in the individual product description where applicable. We recommend checking the product description for the specific details and features of each pair.
7. Are Froste sunglasses suitable for driving?
Yes. Froste sunglasses are suitable for driving unless otherwise stated in the individual product description. We recommend checking the product description for any specific information relating to the lenses.
8. Do Froste sunglasses come with any accessories?
Every pair of Froste sunglasses comes with a free Froste branded protective pouch and a cleaning cloth. The cleaning cloth is currently unbranded, but we’re working towards introducing Froste branded cleaning cloths in the future.
Orders & Delivery
9. Do you offer free delivery?
Yes. All UK customers receive free delivery on every Froste sunglasses order. There are no additional delivery charges at checkout.
10. How long does delivery take?
UK orders are usually delivered within 5–7 business days. Please allow a little extra time during busy periods or in the event of postal delays.
11. How will I know when my order has been sent?
Once your order has been dispatched, you will receive an email confirming that your order has been sent. Please allow 5–7 business days for delivery from dispatch.
12. What payment methods do you accept?
We accept all major payment methods through our secure Shopify checkout, including card payments and Klarna. Available payment options will be shown at checkout.
Returns & Support
13. Can I return my sunglasses?
Our full returns policy can be found in the Returns & Policies section of the website. Please refer to this section for information on eligibility, returns and the process for returning an order.
14. What happens if my sunglasses arrive damaged or faulty?
Please refer to our Returns & Policies section for full information on damaged or faulty items, including the process for reporting an issue and any applicable requirements.
15. How can I contact Froste?
You can contact Froste through our website, by email or via our social media channels. We’re always happy to help with any questions or enquiries.
About the Brand
16. Where is Froste based?
Froste is a UK-based small business brand, created with a passion for bringing stylish and affordable statement eyewear to customers.
17. Will Froste be releasing new sunglasses?
Yes. We’re always looking at new styles and designs to add to the Froste collection. As the brand continues to grow, we’ll continue bringing new statement eyewear to the website.
18. How do I choose the right pair of Froste sunglasses?
With a range of different styles, colours and designs available, choosing the right pair comes down to what suits your personal style and preferences.
We recommend looking through the product photos and reading the individual product description, where you’ll find details such as the frame and lens colours, measurements and available features. You can also simply choose the pair that catches your eye and makes a statement.
19. Can I buy Froste sunglasses as a gift?
Absolutely. Froste sunglasses can be purchased as a gift for someone else. All orders are packaged securely and include a free Froste branded protective pouch and cleaning cloth, making them a great gift for anyone who loves statement eyewear.
20. Do you offer gift wrapping or gift messages?
Not currently. Gift wrapping and personalised gift messages are not available at the moment, but they’re something we may look to introduce in the future as Froste continues to grow.
21. Do you offer discounts or promotions?
Yes. We regularly run discounts and promotions throughout the year. Keep an eye on our website and social media channels for the latest offers and promotional codes.
22. How do I know when Froste has new products or promotions?
You can sign up to our email list to stay up to date with the latest Froste news, new releases and promotions. You can also follow us on our social media channels, where we regularly post updates, new styles and offers.
23. Do you have a physical Froste store?
Froste is currently an online-only store. You can browse and shop the full collection through our website.
24. What makes Froste different from other sunglasses brands?
Froste was created from a genuine passion for sunglasses and the search for the perfect pair. I believe the right pair of sunglasses can bring an outfit together, add that finishing touch and, most importantly, make you feel good.
Froste is about making statement eyewear accessible, while continuing to discover new styles and designs that people can enjoy.